Backed by

Y Combinator

Combinator

Human-less Call Center

Voice AI agents that run your debt collection and sales operations end to end.

Schedule a demo

Our agents make millions of calls every month for:

Pypper
Compartamos Banco
DiDi
Albo

What do we do?

Everything a call center does, now on autopilot.

Strategy

We segment each account based on its attributes. We choose the channel, timing, frequency, and tone to maximize the probability of contact and conversion.

Outreach

Proprietary dialer optimized for debt collection and banking sales in Latin America. Up to 6x more effective contact vs. traditional dialers with human agents.

Negotiation

Every conversation adapts to each customer's profile. Our agents negotiate, offer alternatives, and close deals just like your best operator would — on every call.

Follow-up

Our agents maintain full context on every account. If a customer promised to pay on Friday, the agent remembers and follows up that day. No rotation, no starting over.

Features

Designed to operate at scale

From defining strategy, modifying flow, personality, and behavior, to monitoring and analyzing results — Altur lets you take your collection operation to the next level.

Omnichannel Communication

Our agents operate via phone calls, WhatsApp, and SMS. Each channel is used at the optimal moment based on the account's profile and behavior. Every interaction is a deliberate, data-driven decision.

9:41
Inés Villarreal04:23
9:41
A
Altur
online
Today
Hi Maria, we noticed your payment of $1,240 is past due. We'd like to help you get back on track.
Can I pay next week?
Of course! I can schedule it for Monday. Would that work for you?
9:41
Altur
Hi Inés, your balance of $1,240.00 is due tomorrow. Reply Confirm to schedule your payment.
Confirm
Done! Your payment has been scheduled. You'll receive a confirmation shortly.
Delivered
Phone calls

A/B Testing and Self-Improvement

Our systems continuously experiments with different flows, messages, and schedules. It automatically identifies which strategies work best and scales them across the entire operation without manual intervention.

Granular Visibility

Full observability of every interaction: what was said, how the customer responded, whether the protocol was followed. Every call is automatically evaluated, achieving quality control impossible in human operations.

9:41
Inés Villarreal04:23
9:41
A
Altur
online
Today
Hi Maria, we noticed your payment of $1,240 is past due. We'd like to help you get back on track.
Can I pay next week?
Of course! I can schedule it for Monday. Would that work for you?
9:41
Altur
Hi Inés, your balance of $1,240.00 is due tomorrow. Reply Confirm to schedule your payment.
Confirm
Done! Your payment has been scheduled. You'll receive a confirmation shortly.
Delivered
Phone calls

Compliance

Security and Compliance

ISO 27001

We comply with the highest security standards such as ISO 27001.

Real-time monitoring of every interaction

We monitor our agents' reasoning in real time to detect and correct errors automatically.

Audit logs and records

We maintain detailed records of all interactions to comply with applicable laws and ensure transparency in our operations.

Enterprise-grade security

We analyze our interaction data to improve the efficiency and effectiveness of our agents.

Success stories

Results from teams running Altur

All stories
R2

Fintech

70% lower collections costs across 5 countries

R2 scaled its collections operation across Latin America without growing its team.

Read the case study

Start this week

It's time to hire your AI call center

Scale your operation without scaling your team.

Schedule a 15-minute demo